Easy return policy
We take great pride in assuring the quality of our products. If for any reason you are dissatisfied with your purchase, we offer a Money-Back Guarantee. You can simply return the merchandise to us and we will give you a choice of refund, replacement or exchange for your purchase. Kindly let us know the reason for your dissatisfaction as it will help us improve our products and services in the future.
How to return, replace or exchange an item
If you'd like to return a product, within 10 days, please contact us first to get return authorization. Items must be in original resalable condition.
You have the following choices when you decide to return any shipment:
- Refund - total refund minus any shipping costs (Prorated refund for shipping charges if an item is broken or damaged.). Please allow 3 working days for processing
- Replacement - we will ship the replacement within 3 working days.
- Credit - we will issue you a gift certificate for the amount, and you'll be able to redeem it at any time.
Damaged Items
If one of our items arrives damaged, hold onto the package as is and contact us immediately. It is your responsibility to keep the damaged items long enough should the carrier wish to inspect the damage. We will notify the carrier and follow their procedures to claim compensation. Damage insurance is automatically applied to every shipment on popular carriers like UPS and FedEx, but if you elected a carrier that does not offer damage compensation or lost package compensation, you will not be eligible for a claim. For those carriers, we encourage you to pay a little extra for this type of insurance.
If the carrier issues a refund, you will be credited for the purchase. However, the carrier must approve and issue any refunds before a replacement or credit can be issued to you. The carrier may or may not require a visual verification of damaged goods as per their policy.
Privacy Policies
By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy, the Terms of Service and any specific provisions of this Site that may be presented at the time information is collected.
Use and Disclosure of Information
Except as otherwise stated, High Desert Foods may use information you provide to improve the content of our Site, to customize the display of the Site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy. If you provide personally identifiable information to this Site, we may combine such information with other actively collected information unless specified otherwise at the point of collection on this Site. We may combine personally identifiable information with passively collected information. We may disclose your personally identifiable information to third parties located in the United States and/or any other country.
Security
We will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our Site and to protect such information from loss, misuse and unauthorized access, disclosure, alteration or destruction in accordance with this Privacy Policy and the Terms of Use. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, email sent to or from this Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, usernames, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.
Other Terms
Your use of this Site is subject to the Terms of Use. If you choose to use this Site, your visit and any dispute over privacy and data collection is subject to this Privacy Policy and our Terms of Use including limitations on damages and application of the law of the State of Maine .
Changes to This Privacy Policy
If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated: [11/10].
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